My workplace is missing
Ask a manager to check that the email on your staff profile matches the email you use to sign in.
PupSchedule support
Help with PupSchedule
Having trouble signing in, joining a workplace, or changing a schedule? Start here or email support.
Common issues
My role is wrong
Ask an admin to check your role. Manager access should still include the usual staff features.
The installed app isn't working
Check for updates in Account & Support. You can use PupSchedule on the web while you update. If you're already on the latest version, email support with the issue.
Why can't I edit my availability?
Availability closes once a month is posted, locked, or archived. A future posted month can be reopened as a draft by a manager. For the current posted month, ask a manager about an individual shift change instead.
A shift or request looks wrong
Ask your manager to check the shift and its coverage or time-change history.
How do I delete my account?
Open Account & Support in PupSchedule to delete your sign-in account. See the account deletion page for the steps and which workplace records are kept.